Find out about our policies
Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, please contact the seller directly to resolve the issue. When required, we will act as an intermediary to settle disputes.
Why am I paying fees on my order?
Unlike most websites out there, TheGreatBritishFarmShop.co.uk does not take any commission from sales. 100% is passed on to the producers.
However, we still need to generate revenue to cover transaction costs, fees to pay the producers and run the website. In return for a great selection of British produce and free delivery, we ask customers to pay an additional fee of 3% + £2.
When will I get my order?
TheGreatBritishFarmShop.co.uk sends orders automatically to producers upon successful checkout. These are usually processed within 1 working day and delivered 2-5 working days after that.
I've found these products cheaper elsewhere. Why should I buy on this site?
Sometimes prices on this site may be higher than you can find elsewhere. This is because all prices are inclusive of delivery, with no minimum order. Most other sites have a delivery fee for smaller orders.
This pricing strategy enables customers to buy from a range of independent British producers without getting multiple delivery fees.
Also, producers set their own prices and TheGreatBritishFarmShop.co.uk makes 0% commission. 100% goes directly to the producers.
How much does shipping cost?
Nothing! All prices are inclusive of delivery.